“Customer support is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation.” Where many companies have displayed a level of customer support or service that has decreased in recent years, attributed to a lack of support or understanding at the executive and middle management levels of a corporation, Medical Messenger takes this observation to heart and makes it a top priority in all aspects of our relationship with its clients.
First, you should notice that this page is titled Customer Support, not Technical Support. If a customer has any question, they can and should contact us through the methods provided. Questions regarding billing, policy, execution, and product technical issues should all go through our 1-800 number and will be tracked, handled and resolved through our team of friendly experts.
We make it easy! We look forward to working with you and your staff via phone, live interfacing with your on-site system and on-site meetings with our knowledgeable consultants while taking the journey down your road to success. All of our support staff has technical as well as medical software and EMR/PM experience. We are available 8am – 7pm M-F and 8am – 1pm on Saturday